Terms of Service - Product Hub

Agreement to Terms

Welcome to Product Hub. These Terms of Service constitute a legal agreement between you (either as an individual or on behalf of an organization) and Product Hub regarding your use of our website and professional product management services.

By accessing our website, submitting inquiries, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.

These terms apply to all visitors, users, and clients who access or use our services. Additional terms may apply to specific service engagements and will be outlined in separate consulting agreements.

Service Description and Scope

Product Hub provides professional product management consulting services, including but not limited to:

Product Strategy and Roadmap Development

Strategic planning services that align product initiatives with business objectives through market analysis and competitive research.

Product Discovery and User Research

Research services including customer interviews, usability testing, and market validation to inform product decisions.

Product Analytics and Optimization

Data analysis and optimization services to improve product performance through systematic measurement and testing.

The specific scope, deliverables, timelines, and fees for each engagement will be detailed in individual consulting agreements or statements of work.

Acceptable Use Policy

When using our website and services, you agree to comply with the following guidelines:

Permitted Uses

Browsing our website to learn about our services and expertise
Submitting legitimate inquiries about product management consulting services
Engaging our services for professional business purposes
Sharing our content with appropriate attribution for educational purposes

Prohibited Activities

Attempting to gain unauthorized access to our systems or networks
Using automated tools or bots to scrape website content or data
Transmitting malware, viruses, or any harmful code through our website
Impersonating Product Hub or our representatives
Using our services for any unlawful, fraudulent, or malicious purposes
Interfering with or disrupting the integrity or performance of our website

Account Creation and Management

If you create an account for accessing our services or client portal, you agree to the following:

Account Information Accuracy

You must provide accurate, complete, and current information during registration. You are responsible for promptly updating account information if it changes. Providing false or misleading information may result in account suspension or termination.

Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized access or security breach. You remain responsible for all activities occurring under your account.

Account Usage Requirements

Accounts must be used by authorized individuals only. Sharing account credentials or allowing unauthorized access is prohibited. Business accounts may designate multiple authorized users according to service agreement terms.

Account Suspension and Termination

We reserve the right to suspend or terminate accounts that violate these Terms of Service, engage in fraudulent activity, or pose security risks. You may close your account at any time by contacting us directly.

Service Availability and Modifications

Service Uptime

While we strive to maintain continuous website availability, we do not guarantee uninterrupted access. Our website may be temporarily unavailable due to maintenance, updates, or technical issues beyond our control.

Maintenance Windows

We may perform scheduled maintenance that temporarily affects service availability. When possible, we will provide advance notice of planned maintenance activities through email or website notifications.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will make reasonable efforts to notify clients of significant changes that may affect ongoing service engagements.

Geographic Restrictions

Our services are primarily designed for clients in Japan and the Asia-Pacific region. We may restrict access from certain geographic locations for legal or operational reasons.

For consulting services under active agreements, any service modifications will be communicated according to the terms of your specific engagement contract.

Intellectual Property Rights

Understanding intellectual property ownership is essential for our professional relationship:

Our Content and Trademarks

All content on our website, including text, graphics, logos, images, and software, is the property of Product Hub or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

The Product Hub name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Product Hub. You may not use these marks without our prior written permission.

Client Work Product

For consulting engagements, ownership of deliverables and work product will be specified in individual consulting agreements. Generally, clients receive full ownership of final deliverables upon payment completion, while Product Hub retains rights to methodologies, frameworks, and templates.

We may showcase anonymized case studies or general insights from client projects for marketing purposes, subject to confidentiality obligations outlined in consulting agreements.

User-Submitted Content

By submitting feedback, suggestions, testimonials, or other content to us, you grant Product Hub a non-exclusive, worldwide, royalty-free license to use, modify, and incorporate such content for business purposes.

License to Use Website

We grant you a limited, non-exclusive, non-transferable license to access and use our website for lawful business purposes. This license does not include any right to download (except for page caching), modify, or create derivative works from our website content.

Payment Terms and Fees

For professional consulting services:

Service fees are specified in individual consulting agreements or statements of work
Payment terms typically require deposits before project commencement and milestone-based payments during engagements
All fees are quoted in Japanese Yen (¥) unless otherwise specified
Late payments may incur additional fees as outlined in consulting agreements
Refund policies are detailed in specific service agreements

Browsing our website and submitting general inquiries is provided free of charge. Fees only apply when you engage our professional consulting services under a formal agreement.

Confidentiality

We take confidentiality seriously and maintain strict standards for protecting sensitive information:

Our Confidentiality Obligations

We commit to maintaining the confidentiality of all proprietary information, trade secrets, and sensitive business data shared by clients during consulting engagements. This includes product strategies, user research findings, competitive analysis, and internal business metrics.

Separate Non-Disclosure Agreements (NDAs) may be executed for particularly sensitive projects requiring additional protection.

Your Confidentiality Obligations

Clients agree to maintain confidentiality regarding Product Hub's proprietary methodologies, frameworks, tools, and any confidential information shared during the course of our professional relationship.

Termination Rights

Either party may terminate the use of our services under certain conditions:

1

Termination by User

You may stop using our website at any time. For active consulting engagements, termination procedures are outlined in your specific service agreement.

2

Termination by Product Hub

We may suspend or terminate your access to our website or services if you violate these Terms of Service, fail to meet payment obligations, or engage in conduct we deem harmful to our business or other users.

3

Effect of Termination

Upon termination, your right to use our services ceases immediately. Provisions regarding intellectual property, confidentiality, payment obligations, and dispute resolution survive termination.

Changes to Terms of Service

We may revise these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will:

Update the "Last Updated" date at the top of this document
Post a prominent notice on our website
Send email notifications to registered users when changes significantly affect their rights

Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms of Service. If you disagree with the changes, you should discontinue using our services.

Contact Information

If you have questions about these Terms of Service or need clarification about service usage, please contact us:

Product Hub

2-chōme-12 Azabujūban, Minato City, Tokyo 106-0045, Japan

Phone: +81 570-010-363

Email: info@fynorbay.com

We respond to inquiries within three business days.